To enable the Client to invest in AIIONGOLD, the Client can open an account with genuine KYC and personal details such as user and Franchise through a connect on aiiongold website AIIONGOLD.
We have formulated an escalation matrix for Clients’ AiionGold a/c’s to ensure that Clients’ concerns are routed and addressed by the right team. Clients are requested to read and understand the below escalation matrix to ensure timely redressal of your concern.
Level 1
If a Client has any grievances/complaints, the Client can send an email to escalation@aiiongold.com
This Privacy Policy, inter alia, states: (i) the type of information collected from the Users, including personal information and sensitive personal data or information (as defined below), relating to an individual; (ii) the purpose, means and modes of collection, usage, processing, retention and destruction of such information; (iii) how and to whom We will disclose such information; and (iv) how We will protect the Users’ personal information when they access the Platform.
Level 2
If the Client’s issue is unresolved after a period of 7 (seven) business days from the date of first raising the issue at Level 1 or if the Client is not satisfied with the response provided at Level 1, the Client may, post completion of a 7 (seven) business days period from the date of first raising the issue at Level 1, write to the Grievance Officer on grievance@aiiongold.com
Note: If any query/ complaint requires additional time, the Company will inform the Client of the reason for the delay and provide expected timelines for resolution of the issue raised.
Level 3
If the Client’s issue is unresolved for a period of 7 (seven) business days after the Client reaches out to the Grievance Officer as provided in Level 2, the Client may write directly to the US stock brokers.
If your aiiongold a/c is as a user, please write to support@aiiongold.com
If your aiiongold a/c is as a Franchise, please write to support@aiiongold.com
The connector service for US Stocks a/c's is provided by Bingo Singapore Pte. Ltd. (“Company” or “we”) via the AIIONGOLD application. AIIONGOLD believes that Client service is a crucial element for the growth of Business, and we want to ensure the best Client experience while using our products and services. To ensure that the Company's grievance redressal mechanism is more meaningful and effective, this system has been set up to analyse and solve all customer grievances in real-time and take appropriate action to avoid their occurrence in the future.
We try to ensure that the redressal sought is just and fair and is permissible within the given framework of rules and regulations.
Business transfer and mergers:We may transfer Your personal information if the Company, is acquired by or merged with another Company, to the extent permitted by applicable law and/or required under the scheme/arrangement of merger, etc. In such an event We will notify You before Your personal information is transferred/shared with the other entity and hence becomes subject to a different Privacy Policy;
You can submit your grievance/complaints
TEAM
AIION GOLD